I had a smooth transaction with my first order. When I place my second order, I received incorrect items (wrong color). Since there’s no phone number to contact them, I requested a refund through the Shop app, and sent a follow up email with a picture of the package and incorrect items I received. They automatically declined my request as “final sale,” without acknowledging THEIR MISTAKE, in sending me the WRONG ITEMS. The product I ordered is also sold out, and was immediately sold out after I placed my order. So I don’t know if their inventory was inaccurate or what. I understand the no refund policy, but they should be willing to make an exception when it’s their fault.
